The Magic of SMS Dispatch: Bringing Calm to the Cab
How simple text messages are transforming roll-off operations from chaos to calm, for both drivers and customers.
Dispatching roll-off trucks has traditionally been a high-friction environment. Radios crackling, phones ringing, and drivers juggling clipboards while navigating tight job sites. Today, we're introducing something that feels like magic: LLM-Guided SMS Dispatch.
The Problem with Apps
Most dispatch software requires drivers to download another app. It's another battery-draining notification center that drivers often resent. But every driver already knows how to text. SMS is the "universal interface"—it's reliable, it's fast, and it doesn't require training.
How It Works: The "Invisible" Interface
At Klau, we've built an AI-powered dispatcher that lives right in your driver's text messages. Drivers can text naturally, just like they would to a friend.
- Texting "Done": Our AI interprets the intent, updates the job status in real-time, and automatically sends the driver their next assignment with a one-tap navigation link.
- Visual Evidence: Drivers can snap a photo of a weight ticket or a completed drop-off and text it. The system automatically attaches it to the job record and notifies the customer.
- Smart Negotiation: Need to pick up your son at 3 PM? Just text the dispatcher. Our AI evaluates the schedule, proposes a plan to ensure you're done by 2:30 PM, and updates the dispatcher board.
Magical Onboarding
When a new driver joins a hauler using Klau, they get a welcome text. The system asks for their preferred language (English or Spanish) and then walks them through a quick "How-To" right in the chat. No training sessions, no manuals. Just a conversation.
The Customer Loop
It's not just for drivers. Customers can now text their hauler to request a removal or an empty-and-return. For a regular customer with one container, it's a 5-second text. For complex customers with multiple sites, our AI proactively asks for the address to ensure 100% accuracy.
Why It Matters: Calmness
The real value isn't just efficiency—it's the reduction of stress. When a driver knows their schedule is being handled intelligently, and they don't have to fight with an app to report progress, they can focus on what they do best: driving safely and serving customers.
"We didn't build this to replace dispatchers. We built it to give dispatchers their time back and to give drivers their sanity back."
Seamless Integration
Our SMS feature works for haulers of all sizes. Each company gets their own dedicated phone number, ensuring all communication is branded and professional. It integrates directly with our optimization engine, meaning every text from a driver helps refine the route for the entire fleet.
Ready to experience the magic? SMS Dispatch is now available to all Klau customers as part of our core platform.
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