Clear Terms for Fair Usage
These terms are designed to be clear and fair. We want you to understand your rights and responsibilities when using Klau's dispatch optimization platform.
1. Agreement to Terms
By accessing or using Klau, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the service.
2. Description of Service
Klau provides a dispatch optimization platform specifically designed for roll-off container operations, including:
- Container-size based route optimization
- Drag-and-drop dispatch board interface
- Real-time job and driver management
- Print-ready dispatch sheets
- Performance analytics and reporting
3. User Accounts
3.1 Account Creation
To use Klau, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.2 Account Types
- Free Tier: Limited to teams with fewer than 5 trucks
- Paid Tiers: For operations with 5+ trucks, with varying feature access
- Demo Accounts: Temporary accounts for evaluation purposes
3.3 Account Termination
You may terminate your account at any time. We may terminate or suspend your account for violations of these terms, illegal activity, or non-payment of fees.
4. Acceptable Use Policy
Permitted Uses
- ✅ Managing roll-off container dispatch operations
- ✅ Optimizing routes for container delivery and pickup
- ✅ Generating reports for business operations
- ✅ Sharing dispatch information with authorized team members
Prohibited Uses
- ❌ Using Klau for any illegal or unauthorized purpose
- ❌ Attempting to reverse engineer or copy our algorithms
- ❌ Sharing account credentials with unauthorized users
- ❌ Uploading malicious code or viruses
- ❌ Using Klau for non-roll-off dispatch operations
- ❌ Circumventing usage limits or billing restrictions
5. Data Ownership and Privacy
5.1 Your Data
You retain ownership of all data you input into Klau, including customer information, job details, and operational data. You are responsible for ensuring you have the right to use and process this data.
5.2 Our Data
We retain ownership of our algorithms, optimization logic, platform code, and aggregated anonymized analytics data. This data helps us improve our services and develop new features.
5.3 Data Processing
By using Klau, you grant us permission to process your data solely for providing the service and improving our platform. We will never sell your data to third parties. See our Privacy Policy for detailed information.
6. Payment Terms
Pricing Structure
Free Tier
$0
per month
- • Up to 5 trucks
- • Core features
- • Email support
Professional
$49
per month
- • 5-15 trucks
- • Advanced features
- • Priority support
Enterprise
Custom
pricing
- • 15+ trucks
- • All features
- • Dedicated support
6.1 Billing
Fees are billed monthly in advance. You are responsible for all applicable taxes. We may change pricing with 30 days notice. Your subscription will automatically renew unless cancelled.
6.2 Refunds
We offer a 30-day money-back guarantee for paid subscriptions. Refunds are processed within 5-10 business days.
7. Service Availability
7.1 Uptime Commitment
We strive for 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance.
7.2 Service Changes
We may modify or discontinue features with reasonable notice. Critical changes that affect your core usage will include migration support.
8. Intellectual Property
Klau and its original content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws. Our algorithms and optimization logic are proprietary and confidential.
9. Limitation of Liability
Important Liability Information
Please read this section carefully as it limits our liability:
- • Klau is provided "as is" without warranties of any kind
- • We are not liable for business losses, lost profits, or consequential damages
- • Our total liability is limited to the amount you paid in the 12 months preceding the claim
- • You use Klau at your own risk and assume responsibility for operational decisions
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of Klau or violation of these terms.
11. Termination
Either party may terminate this agreement at any time. Upon termination, your right to use Klau ceases immediately. We will provide reasonable assistance to export your data before account deletion.
12. Governing Law
These terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Jurisdiction].
13. Changes to Terms
We may update these terms with reasonable notice. Continued use of Klau after changes constitutes acceptance of the new terms. Major changes will be communicated via email and platform notifications.
14. Contact Information
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
Legal Team
legal@klau.comLast Updated: December 15, 2024