Our Commitment to Privacy
Klau is committed to protecting your privacy and being transparent about how we collect, use, and protect your data. This privacy policy explains our practices for Klau's dispatch optimization platform.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company information when you create an account
- Job and Customer Data: Customer names, addresses, job details, container specifications
- Driver Information: Driver names, contact information, truck assignments
- Operational Data: Routes, schedules, dispatch assignments
1.2 Information We Collect Automatically
- Usage Data: How you interact with Klau, features used, pages visited
- Device Information: Browser type, operating system, screen resolution
- Log Data: IP addresses, access times, pages viewed
1.3 Demo Data
When you use our demo functionality, we create sample data that mimics real operational scenarios. This demo data is completely separate from any real customer data and is used solely for demonstration purposes.
2. How We Use Your Information
Core Service Delivery
- • Provide dispatch optimization services
- • Process and manage job assignments
- • Generate reports and analytics
- • Maintain system performance
Improvement & Support
- • Improve our services and features
- • Provide customer support
- • Send important service updates
- • Ensure platform security
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party services that help us operate Klau (hosting, analytics, customer support)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to sharing
4. Data Security
Enterprise-Grade Security
We implement comprehensive security measures to protect your data:
- • End-to-end encryption for data in transit and at rest
- • Multi-tenant architecture ensuring data isolation
- • Regular security audits and penetration testing
- • Access controls and role-based permissions
- • Automated backups with encryption
5. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. When you delete your account or request data deletion, we securely delete your data within 30 days, except where retention is required for legal compliance or legitimate business purposes.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
Access & Portability
Request a copy of your personal data in a portable format
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal data
Opt-out
Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@klau.com.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage:
- Essential Cookies: Required for Klau to function properly
- Analytics Cookies: Help us understand how you use our service
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences. Disabling certain cookies may affect functionality.
8. International Data Transfers
Klau operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
9. Children's Privacy
Klau is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through a prominent notice in the Klau application. Your continued use of Klau after such changes constitutes acceptance of the updated policy.
11. Contact Us
Privacy Inquiries
Data Protection Officer
Available for GDPR inquiries