Quick Start Guide
Welcome to Klau! This guide will walk you through setting up your dispatch operation from scratch. By the end, you'll have created your first optimized route and be ready to start dispatching like a pro.
What You'll Accomplish
Set up your company profile with yard address
Add your first driver and truck
Create your first customer and job site
Run your first route optimization
Complete Your Company Profile
Your company profile is the foundation of accurate route optimization. The most critical piece of information is your yard address—this is where your drivers start and end each day, and where Klau calculates all drive times from.
Setting Your Yard Address
- Navigate to Settings → Company from the main menu.
- Find the Yard Address field and enter your full street address.
- Klau will geocode this address automatically—verify the pin on the map is accurate.
- Click Save Changes to confirm.
Configuring Operating Hours
Set your typical dispatch window so Klau knows when drivers are available. This helps the optimizer schedule jobs within realistic time frames.
- Start Time: When your first driver typically leaves the yard (e.g., 6:00 AM).
- End Time: When drivers should be back at the yard (e.g., 5:00 PM).
- Days of Operation: Select which days you dispatch (Mon–Fri, Mon–Sat, etc.).
Adding Your Dump Sites
Dump sites are where your drivers take full containers. Adding these now enables Klau to calculate accurate routes and chain opportunities.
- Go to Settings → Dump Sites.
- Click Add Dump Site and enter the name and address.
- Optionally set operating hours for each site—Klau will avoid routing there when closed.
- Repeat for all dump sites you regularly use.
Pro Tip: Address Accuracy Matters
Double-check that your yard address geocodes to the correct location. Even a small error can add 5–10 minutes of inaccuracy to every route calculation.
Add Your Fleet
Now let's add the people and equipment that make your operation run. Start with at least one driver and one truck—you can always add more later.
Adding a Driver
- Go to Fleet → Drivers.
- Click Add Driver.
- Enter their Name and Phone Number.
- Optionally add an email for login access.
- Choose their Language Preference (English or Spanish).
- Click Save.
Adding a Truck
- Go to Fleet → Trucks.
- Click Add Truck.
- Enter the Truck Number (e.g., "T-101").
- Select Compatible Container Sizes (10, 15, 20, 30, 40 yard).
- Optionally add license plate and notes.
- Click Save.
Assigning Default Trucks to Drivers
If a driver typically uses the same truck each day, you can assign it as their default. This saves time when publishing dispatches.
- Open the driver's profile from Fleet → Drivers.
- Find the Default Truck dropdown.
- Select the truck they typically drive.
- Click Save Changes.
Container Size Compatibility
Make sure you accurately set which container sizes each truck can handle. Klau uses this to ensure jobs are only assigned to compatible equipment.
Add a Customer & Site
Customers are the companies or individuals you serve. Each customer can have multiple job sites—like a construction company with several active projects.
Creating a Customer Record
- Navigate to Customers from the main menu.
- Click Add Customer.
- Enter the Company Name (or individual's name).
- Add a Primary Contact with phone and email.
- Set any Billing Information if needed.
- Click Create Customer.
Adding a Job Site
Once you've created a customer, add their job site where containers will be delivered.
- From the customer's profile, click Add Site.
- Enter a Site Name (e.g., "Main Office" or "Highway 42 Project").
- Type the Address—Klau's autocomplete will suggest matches as you type.
- Verify the pin on the map and adjust if needed by dragging it to the exact location.
- Add any Site Notes (gate codes, access instructions, contact on-site).
- Click Save Site.
Pro Tip: Accurate Geocoding
For new construction sites without a formal address, you can drag the map pin to the exact location. This ensures your drivers get accurate directions and ETAs.
Create Your First Job
Jobs are the individual tasks your drivers complete—deliveries, pickups, swaps, and dump runs. Let's create your first job to see how it works.
Understanding Job Types
Drop off an empty container at a customer site. Driver leaves yard with a container and returns empty.
Pick up a full container from a customer site. Driver leaves yard empty and returns with a container.
Exchange a full container for an empty one. Driver arrives with empty, leaves with full—same container size.
Pick up a full container, dump it, and return the empty to the same site. A "round trip" service.
Creating a Job
- From the Dispatch Board, click + Add Job.
- Select the Customer and Site from the dropdowns.
- Choose the Job Type (Delivery, Pickup, Swap, or Dump & Return).
- Select the Container Size (10, 15, 20, 30, or 40 yard).
- Set a Time Window preference:
- Morning: Before 12:00 PM
- Afternoon: After 12:00 PM
- Anytime: No preference (most flexible for optimization)
- Optionally set a Priority (Normal, High, or Urgent).
- Add any Notes for the driver.
- Click Create Job.
Pro Tip: Flexibility Helps Optimization
Jobs marked as "Anytime" give the optimizer more room to create efficient chains. Only use Morning or Afternoon windows when the customer truly requires it.
Optimize & Assign
This is where the magic happens. Klau's optimization engine analyzes all your unassigned jobs and creates the most efficient routes possible—minimizing drive time and maximizing container chains.
Using Auto-Optimize
- Make sure you have at least one unassigned job in the Unassigned Pool on the left side of the board.
- Click the Auto-Optimize button in the board header.
- Klau will process your jobs and assign them to available drivers.
- Watch as jobs appear in driver columns, sequenced for optimal efficiency.
Understanding the Optimization Score
After optimization, you'll see a Chain Score (0–100) that indicates how well Klau was able to optimize your routes.
Excellent
Multiple chains, minimal yard returns
Good
Some chains formed, room for improvement
Basic
Limited chaining possible with current jobs
Manual Adjustments with Drag-and-Drop
Klau's optimization is a suggestion, not a mandate. You can manually adjust assignments based on your local knowledge.
- Drag a job from one driver's column to another to reassign it.
- Reorder jobs within a column by dragging them up or down.
- Return to unassigned by dragging a job back to the Unassigned Pool.
- Klau recalculates ETAs instantly after every change.
Publishing to Drivers
Once you're satisfied with the route assignments, publish them to make them visible to your drivers.
- Review all assignments on the board—check for any conflicts or issues.
- Click the Publish button in the board header.
- Drivers will receive SMS notifications with their job sequence for the day.
- The dispatch status changes from Draft to Published.
Congratulations!
You've just completed your first optimization and published routes to your drivers. As your drivers complete jobs throughout the day, Klau's "Living Engine" will automatically update ETAs in real-time.
What's Next?
You've mastered the basics! Here are some recommended next steps to get even more value from Klau.
We're Here to Support You
Have questions or running into issues? Our team is available to help you get the most out of Klau. Reach out anytime.